Hotel at Home aims to give customers 100% satisfaction. Please read through our terms and conditions before purchasing products from this website. By placing an order with us you are agreeing to the terms & conditions outlined below.

Please be aware that Hotel at Home are not responsible for any customs or import duties. These are the sole responsibility of the buyer.

For items held in stock, your order will be processed and dispatched within 2 business days of payment being received. Deliveries will be made during standard business hours Monday to Friday. You will be notified by phone or email if any items in your order are not readily available or delayed.

*Disclaimer -  We will make every effort to complete your order. Should suppliers be out of stock we may be unable to fulfil your order or there may be a delay in processing your order. We will endeavour to contact you and inform you if there is a problem with your order.

All photos and images on this website are representations of the product being sold. Colours may vary slightly depending on the individual settings of a monitor.

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If an item is not as described or is faulty, it may be returned on condition that it is unopened and in it's original packaging. Any claims for refunds must be made within 14 Days of the delivery date. Please email info@hotelathome.net for an authorisation number. Depending on the issue, the customer may be responsible for all postage costs for items returned. Once the item is received by the Hotel at Home either a refund for the cost of the item or a store credit will be issued.